Technical Support Representative Job Openings at STARTEK

STARTEK is hiring Technical Support Representatives to take calls from the customers and respond to their questions, inquiries, and concerns about their specific communications products/services.

Other job duties:
  • Responds to customer inquires regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone, mailings, fax, or e-mail.
  • Utilizes computer/on-line guidelines for responding to customer inquiries.
  • Informs customers about services available and assesses customer needs.
  • Handles customer problems related to product function or the replacement of defective parts.
  • Completes, processes, and maintains applicable paperwork and records.
  • Gathers information, researches/resolves inquiries and logs customer calls.
  • Strives to resolve customer issues on the first call without having to transfer callers.
  • Follows escalation procedures as needed.

Requires 3 months experience working with people and providing them with services such as retail or restaurant experience. Must be comfortable working on a computer and talking on the phone! Any previous call center experience is a plus!

How to apply:

STARTEK provides customer service to some of the largest companies in the world. As a Brand Warrior, you’re helping customers get their questions answered and solving problems. By providing great customer service you are ensuring those companies are well taken care of and their brand is protected and promoted. You literally become a warrior for their brand.