Service Desk Associate Technician Job Openings at TeleTech

TeleTech is hiring Service Desk Associate Technician to document in detail all issues/service requests from end users, including the call description, course of action taken to investigate the problem and the final problem resolution.

Other job duties:
  • Handle inbound phone calls and logging tickets in the ticketing system
  • Manage emails and web based ticket queues
  • Analyst is expected to take ownership of emails that arrive in the team mailbox and reply to the sender with a status of the issue
  • Web based ticket are submitted for non-critical requests/problems, and the analyst is expected to resolve the issue or escalate it to the appropriate team for resolution
  • Administer conference bridges during major outages
  • Document progress of resolving the issue and results of testing fixes

  • BA/BS degree or equivalent experience
  • Desktop support/troubleshooting
  • Understanding of basic network connectivity and troubleshooting
  • Understanding of MS Outlook client configuration with Exchange a plus
  • Ability to multitask in a highly stressful environment
  • Experience in a call center environment a plus

How to apply:

About TeleTech
TeleTech is a pioneer in customer experience, engagement and growth solutions. The company utilizes a holistic approach, applying solutions from its four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business.