Customer Experience Associate Job Openings at Freelancer.com

Freelancer.com is hiring Customer Experience Associates to provide exceptional customer service through email or live chat sessions at all times.

Other job duties:
  • Handle and investigate customer issues and recommend solutions.
  • Effectively articulate complex information to a variety of technical and non-technical users.
  • Solve issues using a variety of different mediums, including email, chat and phone.
  • Interact with our customer support and financial operations team on a regular basis.
  • Turning customer service into customer acquisition.
  • Handle sensitive and complex support issues as well as escalated issues.
  • Record details of inquiries, comments and complaints

Qualifications:
  • Excellent English verbal and written communication skills - the ability to express complex ideas simply and concisely
  • Target driven
  • Proactive and a self-starter; constantly seeks new challenges
  • Ability to multi-task with a knack for solving problems in new and creative ways
  • Ability to remain calm under pressure
  • Self starter
  • Must be able to work flexible hours including graveyard shifts, shifting/rotation of schedules, weekends, overtime and some holidays (if required)

How to apply:
Visit www.freelancer.com/careers

About Freelancer.com
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