Social Media Specialist Job Openings at Alorica

Alorica is hiring Social Media Specialists to monitor social media sites using NUVI, Facebook Business Manager, Instagram, Twitter, Linkedin, YouTube and Glassdoor for negative comments of concern; this includes 200+ accounts

Other job duties:
  • Acknowledge and reinforce positive or inquisitive comments, to provide the social media public a glimpse into the warm and welcoming culture of Alorica
  • Escalate medium and high level comments to appropriate internal departments, per the policy, using established procedures to assure that all are reviewed and proper action is taken in solving the issue
  • Document all medium and high level escalations –providing necessary updates as needed, using established log
  • Directly respond to and/or work with local Social Media Aces to appropriately respond to comments and complaints made on local social media pages
  • Collaborate with Social Media Manager on improving processes and communicate any obstacles experienced along the way, by taking the initiative to propose better ideas, better processes for better outcomes
  • Serve as the main point of contact for all escalations, communicating any further issues or concerns as needed

  • B.A. degree in Marketing, Communications, Advertising or equivalent experience (social media certifications and/or coursework a plus)
  • 3-5 years of social media savviness and experience; career background not in social media will be considered with strong personal social media profiles (you either get it or you don’t) and excellent communication skills
  • Top-notch communication skills, especially in writing and editing
  • Exceptional collaboration, team work and interpersonal skills
  • The ability to prioritize, multi-task and execute quickly while still following best practices in a fastpaced environment
  • A love of staying up on social trends and making recommendations on how and when to use those to meet our goals

How to apply:

About Alorica
Alorica is a leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels.