Junior Support Representative Job Openings at Transnational Diversified Group of Companies

Transnational Diversified Group of Companies is hiring Junior Support Representatives to support current Metalogix customers by phone and remote sessions.

Other job duties:
  • Excellent case management
  • Clear and concise case closure resolution
  • Find solutions to customer challenges through research and troubleshooting techniques and create knowledge based articles
  • Perform customer training sessions
  • Contribute knowledge to global support team by interacting with members to share information and find solutions
  • Additional duties as required
  • Ability to learn and troubleshoot customer issues
  • After hour on-call rotation (average 1 weekend per month)

Qualifications:
  • Software customer service and support experience
  • 4-year degree preferred but not required
  • Knowledge of Microsoft SharePoint required
  • Knowledge of Azure a plus
  • Excellent interpersonal, and verbal English communication, written and presentation skills required
  • Ability to work independently and as part of a team
  • Highly motivated, "can do" attitude, can work under pressure
  • Willing to be assigned in Bonifacio Global City, Taguig
  • Acquire a SharePoint certification within 6 months from start date

How to apply:
Visit systems.onetdg.com/erecruitment

About Transnational Diversified Group of Companies
The Transnational Diversified Group of Companies (TDG) is a globally competitive and progressive business group of highly successful companies engaged in leading industries. Since its establishment in 1976, TDG now has more than 30 member companies that are major players in diverse industries.