Technical Service Representative Job Openings at Emerson

Emerson is hiring Technical Service Representatives to respond to inbound technical queries and providing technical service support to various people in Ridge Tool’s supply chain including contractors, distributors, resellers, builders, end-user, etc.

Other job duties:
  • Assist Elyria Technical Service Team should there be specific service order follow up and service center project from time to time and is also expected to provide technical assistance to CS agents in Manila when required.
  • Ensure that the team’s service level, abandonment, and individual targets are being met, more importantly providing accurate information at all times. Provide first-level technical service support for Ridge Tool distributors, customer, salesmen etc. in North America.
  • Ensure that resolutions provided to customers are accurate at all times.
  • Gather feedback from customer that will be helpful for the company and its customers.
  • Other projects that maybe assigned by the POC or supervisor from time to time including but not limited to providing product training to MNL employees.

  • A college graduate
  • Above average English communication skills (spoken and written)
  • Open to doing night shift work to support Emerson office abroad

How to apply:

About Emerson
Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets. Emerson Automation Solutions business helps the process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs. Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.