Customer Solutions Officer Job Openings at Citigroup Business Process Solutions

Citigroup Business Process Solutions is hiring Customer Solutions Officers to handle all calls/contacts according to company training and standards.

Other job duties:
  • Identify customer needs and respond accordingly.

Qualifications:
  • Strong Communication Skills (verbal and written) at all levels of the organization
  • Resilient - able to handle difficult customers if required and remains positive and focused
  • Preferably with experience in Credit Cards and Bank Customer Service Operations
  • Speaks/interacts in a pleasant tone, pitch and pace
  • High level of English proficiency, both verbal and written (can write in a clear and concise manner)
  • High level of listening and comprehension skills and utilizes appropriate questioning techniques

How to apply:
Visit www.citibank.com.ph/careers

About Citigroup Business Process Solutions
Citigroup Business Process Solutions Pte. Ltd. (CBPS) provides best-in-class business process outsourcing, customer sales and service, and other off-shore services to various Citi businesses around the world in 15 lines of business including CitiPhone, Credit Operations, and Transaction Services.