Technical Support Analyst Job Openings at Infor

Infor is hiring Technical Support Analysts to provide application and technical support to customers, answering complex questions on function and usage of product via the telephone and/or Internet.

Other job duties:
  • Resolves clients' questions or problems over the telephone or Internet focusing on product functionality.
  • Conveys customer feedback to product development staff
  • Promotes and maintains a high quality, professional, service-oriented company image among users and team

Qualifications:
  • Bachelor’s degree in Business, Computer Science, or any related
  • At least 3 years prior experience in application support is required
  • Possesses full understanding of industry practices as well as Global Support Procedures
  • Experience with SQL Server is required
  • Experience with crystal reporting is required
  • Experience with data warehousing is required
  • Troubleshooting skills is an advantage
  • Excellent communication skills
  • Must be flexible to working schedule

How to apply:
Visit www.infor.com/company/careers

About Infor
Infor is one of the largest providers of enterprise software and services in the world. It provides industry-specific and other enterprise software products and related services, primarily to large and medium-sized enterprises around the world.