Helpdesk Associate Job Openings at Shell

Shell is hiring Helpdesk Associates to responsible for carrying out a robust Audit of T&E card and out of pocket expense data to identify non-compliance against T&E, Global and Local policies (including TAX treatment) and potential fraud requiring further escalation.

Other job duties:
  • Responsible for the audit review of Global T&E spend utilizing EMS to identify non-compliance to Group Policy and Non-Compliance to Tax
  • Effective case management of non-compliant transactions through to resolution or timely escalation where required
  • Support HR, Ethics & Compliance, the business and the BID (Business Integrity Department) teams by providing reports and utilizing their in-depth knowledge of the T&E systems and processes, including partner bank processes to provide relevant guidance
  • Provide support and guidance to end users from card application to expense management.
  • Monitor/Manage Helpdesk Service Manager queues, ensuring timely turnaround of tickets, escalating as required to T&E Compliance & Helpdesk Supervisor
  • Support the T&E Compliance & Helpdesk Supervisor in maintaining the interface/relationship with IT organization, ensuring appropriate support and handover of high priority technical issues
  • Provide clarity of policy to users and guidance/support on how to become compliant
  • Build and maintain effective relationships with internal and external key stakeholders.

  • Qualified/and or experienced Audit specialist, with significant related experience
  • Excellent negotiation/influencing skills
  • Ability to work in a fast-changing, diverse and multi-culturally challenging organization
  • Excellent communications skills across all levels of the organization
  • Strong analytical and problem-solving skills and evidence of ability to prioritize, take ownership of issues and effect change
  • Knowledge of financial risk and control methodology
  • Excellent planning and organizational skills
  • Strong awareness of diversity issues due to the global aspects of the role
  • Challenge of working across multi-cultural, diverse regions as part of a global team in a changing environment.
  • Ability to have coaching conversations with non-compliant staff to effect behavioral change
  • Ability to cultivate strong working relationships with stakeholders
  • Ability to work in a fast-paced environment.

How to apply:

About Shell
Shell is one of the leading businesses in the Philippines. With over a century of successful business presence in the country, it is comprised of refinery, marketing and upstream operations, as well as the delivery of Shell business solutions to the world.