Customer Service Representative Job Openings at Hinduja Global Solutions

Hinduja Global Solutions is hiring Customer Service Representatives to handle inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures.

Other job duties:
  • Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
  • Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
  • Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
  • Manipulate systems and escalate issues to the appropriate personnel for final resolution
  • Adheres to HGS’ policies and procedures and maintain a positive attitude in support of HGS’ Commitment to Excellence.
  • Performs other duties as assigned.

Qualifications:
  • Must possess strong interpersonal techniques: is positive, pleasant, respectful and customer focused
  • Must possess a good command of the English language, including excellent enunciation and grammar
  • Ability to retain detailed important information and/or instruction
  • Ability to solve complex problems in a Customer Service oriented environment
  • Ability to comprehend, capture and interpret basic customer information
  • Ability to exercise emotional sensitivity to customer needs and challenges
  • Professional attitude, enthusiastic and reliable.
  • Sound knowledge of telephone etiquette

How to apply:
Visit careers.teamhgs.com

About Hinduja Global Solutions
Hinduja Global Solutions (HGS), part of the multi-billion dollar conglomerate Hinduja Group, has been offering Business Process Management (BPM) solutions for more than four decades. A leader in customer experience management, HGS’ mission is to optimize the customer journey to make its clients more competitive.