Travel Counselor Job Openings at ePerformax Contact Centers & BPO

ePerformax Contact Centers & BPO is hiring Travel Counselors to handle incoming customer requests providing travel support to domestic and international business customers.

Other job duties:
  • Resolving Customer Needs: Handle incoming customer requests providing travel support to domestic and international business customers with a focus on satisfying the customers’ immediate needs and anticipating and addressing potential future issues to avoid any customer inconvenience.
  • Providing the Best Customer Service: Deliver a superior customer service experience for every interaction by providing prompt and accurate resolutions for all customer concerns in a manner that delights the customer.
  • Developing Customer Relationships: Deliver personalized service using customer relationship management system and ensuring all customer preferences are incorporated and used to provide the best service.
  • Applying Industry Knowledge: Stay informed and current with all travel rules and regulations for airlines, hotels and other suppliers to ensure accurate information is provided to the customer at all times.
  • Being Adaptable and Customer Centric: Be able to adapt, solve problems and respond appropriately to unique and complex customer situations with an emphasis on ensuring the customer feels valued and positive at the conclusion of every interaction and travel experience.
  • Finding Creative Solutions: Ability to work in a highly performance oriented environment, which empowers employees to operate within broad boundaries, to develop solutions to customer needs and to use best judgment and discretion to develop and grow the customer relationships.

  • Minimum 6mo. travel experience working with international customers and their travel requirements; business travel account experience preferred.
  • Superior customer service and sales personality and skills.
  • Excellent verbal and written English communications skills.
  • Current working knowledge of the travel industry policies, procedures and processes.
  • Proven ability to handle multiple priorities, prioritize and stay organized.
  • Demonstrated problem-solving and critical thinking skills.
  • Proficiency with Sabre GDS system.
  • Working knowledge of Word and Excel.
  • Demonstrated Internet research skills.
  • Bachelor’s degree or equivalent experience and training in tourism-related fields.

How to apply:

About ePerformax Contact Centers & BPO
Since 2002, ePerformax Contact Centers & BPO, a PCG Company, has been building strategic partnerships with Fortune 500 companies to support their English-speaking customers in the U.S., Canada and Australia using voice, email and chat. These interactions include customer service, inbound sales and cross-selling, product/service technical support, website navigation support and outbound data verification, along with non-voice back office processing activities to support its clients’ comprehensive outsourcing requirements.