Technical Support Representative Job Openings at EMAPTA

EMAPTA is hiring Technical Support Representatives to resolve as many user issues and questions as possible in an appropriate timeframe and only with essential-only escalations.

Other job duties:
  • Providing first-level technical support to clients both over the telephone and via email.
  • Training clients on system use with your expert knowledge of our software products.
  • Escalating second-level support issue to our Development Team.
  • Managing logged support tickets and responding to clients on ticket statuses.
  • Updating and maintaining our internal CRM system.
  • Providing first class customer service.
  • Ad hoc tasks as requested by the Management Team.

  • Must have at least 1 -3 years’ experience as a Technical Support Representative.
  • Excellent oral, written and interpersonal communication skills (Fluent English is necessary).
  • Possess extensive troubleshooting, problem-solving skills, and analytical skills.
  • Have experience assisting external clients or internal staff with software support.
  • Must have an outstanding customer service ethic.
  • Confident and able to handle 'critical' issues.
  • Sound confident in phone and commitment to quality service and delivery.
  • Worked within a real estate agency or real estate software company

  • Above average industry standard compensation package
  • Weekends off
  • Prime location in Makati and access to top-of-the-line facilities and technologies
  • HMO coverage including 1 dependent or Mutual Fund Benefit upon regularization
  • 20 Leave credits per year consumed at your discretion with up to 5 days commutable to cash
  • Exposure to world-class, high-level management from foreign direct superiors
  • Employee engagement activities

How to apply:

EMAPTA is an established in-house shared services entity based in Manila for a group of fast-growing and innovative companies operating across Australia. It creates significant opportunities for SMEs around the world to grow their businesses remotely through the deployment of superior office space, premium talent and end-to-end business support via offshore outsourcing.