Reactive Chat Consultant Job Openings at Sutherland

Sutherland is hiring Reactive Chat Consultants to resolve customer issues and upsell, through chat.

Other job duties:
  • Identify and relate with various customer needs and scenarios;
  • Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;
  • Remain updated in client and industry led processes, technology applications, utilities, and products;
  • Utilize various client based tools and applications for customer management and servicing;
  • Transfer customers to appropriate departments when required;
  • Conduct data entry, documentation, and case management;
  • Work and partner with others within a team-based environment; and
  • Achieve and maintain required metrics and goals.

  • Finished at least 2 years in college (or High School Graduate + relevant work experience)
  • At least 2 years of work experience within the same industry
  • Excellent English verbal and written communication skills
  • Excellent computer skills specifically using a CRM database system
  • Working knowledge in web hosting technologies including content management systems commonly used to operate a website such as WordPress or Joomla
  • Basic knowledge on website scripting languages such as PHP, databases such as MySQL and network protocols like SSH, FTP and SFTP;
  • Familiarity in DHCP, DNS, TCP/IP, Internal Server Error and Resolution;
  • Strong background in Sales;
  • Willing to work in night shift or shifting schedule/ Holidays/Weekends; and
  • Good customer service and problem solving skills

How to apply:

About Sutherland
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. The company have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.