Customer Service Representative Job Openings at Transcom

Transcom is hiring Customer Service Representatives to provide customer care activities for defined client projects.

Other job duties:
  • CSR should perform assigned customer service, telemarketing, and Back office duties the best way to meet company objectives in all areas of employee, client, and shareholder satisfaction.
  • CSR’s main task is to offer full range of customer service to assigned Employer’s Clients, by phone, fax, or mail/e-mail. Full range of customer service includes handling of incoming calls and outgoing calls (incl. sales calls). The offered customer service should be of highest quality - accurate, polite, and competent.
  • CSR’s work duties can as well include data input to Clients’ programs and other back office tasks. The BO tasks should be made on first opportunity, precisely, without mistakes.
  • Additional responsibilities may be added as the needs of the business change and expand

Qualifications:
  • Have six months of customer service or sales experience in a contact centre or related environment.
  • Have six months of computer related experience.
  • Have worked in a performance driven environment.
  • Possess high school diploma or university entrance degree.
  • Have a good understanding of CRM best practice
  • Have other language skills including English

Benefits:
  • Competitive salaries and benefits
  • Incentives linked to personal performance and the results you deliver for our clients
  • Regular performance reviews linked to personal development plans
  • Consistent training and objective coaching
  • Friendly and fun working environments

How to apply:
Send resume to jobs@transcom.com or visit www.transcom.com/en/Careers

About Transcom
Transcom is a global customer experience specialist, providing customer care, sales, technical support and collections services through our extensive network of contact centers and work-at-home agents.