Customer Care Professional Job Openings at American Express

American Express is hiring Customer Care Professional (Australian account) to deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.

Other job duties:
  • Talk and react personally to whatever the circumstances and assist our customers to understand potential issues and how we can assist.
  • Listen to the real need and provide relevant solutions to get the job done right the first time with our products and services.
  • Grow and nurture customer relationships on every interaction that results in measurable customer value.
  • Take pride in delivering great service in a fun environment that celebrates recognition, as well as a vibrant, fast-paced and diverse culture.

Qualifications:
  • Call center experience mandatory (customer service experience preferred)
  • Confidence to go off script in a fast-paced metric driven environment with proficient multitasking and navigation
  • Experience dealing with customers in Australia required; experience dealing with UK and/or Canadian customers also a plus
  • Passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
  • Resourceful with demonstrated consultative experience, ability to influence
  • Creative problem-solving, eager to find customized solutions
  • Bachelor’s degree, associate’s degree, college undergrads may apply

Benefits:
  • Attractive base pay
  • Highly competitive performance-based bonus
  • Health, dental, vision and life insurance
  • Free HMO coverage from day 1 for the employee and dependents. No maximum number of dependents. Employee may enroll as many as possible as their dependent so long as they're eligible.
  • Retirement Fund
  • Career development including trainings and career growth
  • Generous maternity/paternity paid leave
  • Private mother’s room
  • Onsite gym
  • Fitness studio
  • Fun karaoke room
  • On-site clinic

How to apply:
Visit jobs.americanexpress.com

About American Express
American Express is the world's premier service company, and the largest credit card issuer by purchase volume.