Travel Counselor Job Openings at Carlson Wagonlit Travel

Carlson Wagonlit Travel is hiring Travel Counselors to listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.

Other job duties:
  • Sell products that are of commercial value to CWT and contribute to CWT’s profitability.
  • Remain current on the value the company provides to each customer.
  • Adapt and change as requirements of the business change.
  • Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
  • Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each Traveler/travel arranger feel special.

  • Experience in the travel industry in a similar position or in a customer service center
  • Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-segment, multi-destination international itineraries)
  • Understanding and expertise in international travel requirements, i.e. visas, passports and immunization requirements
  • Excellent communication skills and follow through required to advise clients of those requirements
  • Ability to handle multi-cultural sometimes multi-lingual clientele
  • English fluent: written and verbal
  • Superior written and verbal communication skills (in person and on phone)
  • Customer focused and service oriented
  • Problem solver
  • Results-driven
  • Adaptable and motivated to learn
  • Influence and diplomacy
  • Proficiency in technology to research options and to complete process requirements

How to apply:

About Carlson Wagonlit Travel
Carlson Wagonlit Travel is the global leader specialized in managing business travel and meetings and events. They serve companies, government institutions and non-governmental organizations of all sizes. CWT also provides best-in-class service and assistance to travelers.