Other job duties:
- Accommodate the client’s queries on hardware and software-related concerns and provide an excellent resolution in a timely manner.
Qualifications:
- Must have completed at least 2nd year in college with no back subjects;
- Must have strong analytical skills, sound judgment, and the ability to work effectively with the client, IT management and staff;
- Must have great Customer Service, verbal and written communication and problem-solving skills;
- Must have working knowledge of Windows 2000, XP and Vista; Proficient with Microsoft Products; Have working knowledge of LAN/WAN, desktop, software, and peripheral trouble shooting support;
- Must have the ability to work within a team in a fast paced call center environment. Must be flexible and available to work in a 7/24 operation.
- At least 6 Months IT/Technical Support Experience in a Call Center Environment or directly related experience working in a similar technical environment is an advantage.
Benefits:
- Competitive Compensation Package With Monthly Performance Incentives
- Meal and Other Allowance
- HMO and Dental Coverage from Day 1 of Employment
- Continuous Education Assistance and Skills Enhancement through Training & Personal Development Programs
- Exciting and Encouraging Work Environment
How to apply:
Send resume to careers.genpact@genpact.com or visit careers.genpact.com
About Genpact
Genpact is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage.
