Game Master Job Openings at Elite Global Sourcing

Elite Global Sourcing is hiring Game Masters to administer and enforce the game’s rules & policies and provide in-game supports & general customer service to ultimately ensure users satisfaction.

Other job duties:
  • Responsible for resolving users' inquiries, disputes, complaints in a courteous, efficient and timely manner and ensuring user satisfaction.
  • Collect, investigate, process, and document various data regarding in-game issues, exploits and bugs.
  • Educate users on existing End User Agreements and Guidelines.
  • Act as a liaison between users and various internal departments.
  • Compile and maintain all required paperwork, records, reports, documents, etc.
  • Provide technical support to end users on game and other game related issues
  • Participates and moderates in game forums and blogs and/or active in online communities
  • Maintain personal productivity and quality standards towards work.

Qualifications:
  • Candidate must possess a Bachelor’s/College Degree in a reputable University
  • Strong verbal and written communication skills
  • Computer literate, knowledgeable in Microsoft Word, Excel and PowerPoint
  • Good team player and requires minimal supervision
  • Familiarity with PC and Mobile gaming
  • Requires strong attention to detail & follow through on User issues
  • Experience in customer support (mail and chat support) is a plus but not required
  • Open and flexible schedule including 3rd shifts and afternoon shifts.
  • Must be willing to work in shifting schedules including holidays and weekends

Benefits:
  • Medical Insurance (HMO)
  • Paid vacation
  • Sick & Personal days
  • Paid Holiday & Paid Birthday Leave
  • Quarterly Reward & Recognition

How to apply:
Send resume to career@elitegsl.com or visit elitegsl.com/career

About Elite Global Sourcing
Elite Global Sourcing is an international Game Management Solutions Provider based in the Philippines with our corporate headquarter located in the United States. We provide Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) solutions to Game Publishers worldwide.