Community Manager Job Openings at gumi Asia

gumi Asia is hiring Community Manager to grow the community by producing contents and providing adequate interaction that will help retain the current players while attracting new ones.

Other job duties:
  • Interacting with the community through the official channels such as Facebook, Twitter, Forums, Instagram, etc. ;
  • Providing written copy for updates in the game and on social media communications, primarily in English;
  • Creating, preparing, and implementing community events on a regular basis that will help to grow the community and increase the engagement;
  • Assisting the Community Lead in planning, preparation, and post mortem review of contents, promos, and similar items on a per-game basis via in-game tools and social media platforms;
  • Checking the implemented in-game events to ensure that the provided information to the players are correct and there are no critical issues during launch;
  • Coordinating with the Game Support Team and Dev Ops Team regarding the recent issues and updates in the game;
  • Helping the other community managers from the whole community management team when critical issues arise such as connection errors, massive awarding, and multiple event implementation.
  • Updating our official channels and/or community sites with correct and adequate information for our player base.
  • Maximizing the use of all the official channels for better community engagement;
  • Analyzing the temperature of the community based on their feedback;
  • Studying the performance of all posted article / communications and providing action plans as to improve;
  • Helping the other departments to check player concerns in the game using the in-game tools;
  • Reporting to the Community Lead on daily basis at the end of each shift on tasks completions and community feedback;

Qualifications:
  • 1 year(s) of prior experience in the gaming and/or similar industries in a customer service capacity.
  • Fluent in English, both in spoken and written English
  • Experience in customising Facebook tabs (knowledge in basic HTML fan gate)
  • Experience in community management across territories, languages and cultures
  • Highly methodical and thorough, and an exceptional communicator
  • Familiar and comfortable with social media

How to apply:
Send resume to recruit@gumi.ph or visit gumi.sg/career/philippines

About gumi Asia
gumi Asia, a subsidiary of gumi Inc. branched out over the South East Asian Countries of Singapore and Philippines with Group CEO Hironao Kunimitsu starting it in 2012. The company specializes in publishing and operating mobile games on iOS, Android & Amazon platforms.