Training, Support and Implementation Specialist Job Openings at KCP Dynamics

KCP Dynamics is hiring TSI Specialists to provide technical support to customers, answering complex questions on function and usage of MS Dynamics NAV software and the clients’ related business process.

Other job duties:
  • Be an active member of the regional team and sometimes participate in global special-issue teams
  • Manage support tickets with respect to priority, technical knowledge, and support knowledge
  • Provide information about tickets to managers as requested for reporting
  • Based upon needs of our clients and Specialist skills, participate in implementation projects or provide onsite support
  • Based upon needs of our clients and Specialist skills, provide onsite or web training
  • Working with our other offices, for some clients we need to provide 24X7 coverage. For this reason, you will be asked to participate in the coverage.
  • Other duties as assigned
  • Travel: 0% to 50%, depending upon office and business environment

Qualifications:
  • Spoken and written English skills are required
  • NAV experience of 1-10 years
  • Ability to resolve application problems and communicate the results
  • Good interpersonal and communications skills.
  • Desired Skills & Experience
  • College degree in Business, Accounting, IT systems, or equivalent
  • Help desk experience
  • Technical/developer skills or other specialty is an advantage
  • Ability to prioritize multiple tasks

How to apply:
Send email to hr@kcpdynamics.com or visit kcpdynamics.com/en/careers

About KCP Dynamics
KCP Dynamics has been providing Microsoft Dynamics solutions around the globe since 2012.