Technical Support Representative Job Openings at XCEED Customer Care Solutions

XCEED Customer Care Solutions is hiring Technical Support Representatives to provide technical support and customer service to our existing and potential customer through phone, e-mail and web chat.

He/She will handle customers concerns regarding online account, connectivity issues, hardware devices and software issues, and conducts troubleshooting to resolve them.

Qualifications:
  • Graduate of at least 2 years of college education of any IT-related courses, or has a vocational/training diploma/certificate related to IT.
  • Problem Solving, LAN Knowledge, Help Desk Experience, English Verbal & Written Communication, Windows and Mac Operating Systems (XP, 7 and 8), Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration. Intermediate technical know-how
  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;

Benefits:
  • Paid Holidays
  • Paid Vacation Leave
  • Paid Sick Leave
  • Paid Bereavement/Family Leave
  • Maternity & Paternity Leave
  • Single Parent Leave
  • Special Leave Benefits for Women
  • Child Care Benefits
  • Life Insurance
  • Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans
  • Employee Discounts
  • Transportation Allowances
  • Performance Bonus

How to apply:
Send resume to careers@xceedccs.com or visit www.xceedccs.com/careers

About XCEED Customer Care Solutions
XceedCCS offers cutting-edge solutions and world-class services to its clients worldwide. It offers a committed partnership with our workforce in order to fully achieve and deliver excellence to our clients.