Global Service Desk Specialist Job Openings at Verizon

Verizon is hiring Global Service Desk Specialists to create, log, manage, and attempt to resolve/fulfill all incidents, service requests, and access requests and provides an interface for all other Service Operation processes and activities.

Other job duties:
  • Provide 24 x 7 support, Team Lead on duty
  • Serve as a Single-Point-Of-Contact (SPOC) that manages customer expectation base on Operations Level Agreements.
  • Participate in Kaiser PMO calls as necessary
  • Manage the shift task to ensure proper hand off of tickets
  • Train new members of the team, provide feedback of their progress
  • Work closely with their co-leads and team members
  • Create/logs, manage, update, resolve/fulfill or route Incident or Service Request to appropriate Resolver Groups as necessary.
  • Adhere to all SLAs, SLOs (Service Level Objectives), and OLAs per each customer’s contractual specifications.
  • Provide notifications to Internal and External Customers regarding the status of their Tickets.
  • Set up and manage all Critical and High dispatches
  • Dispatch is needed for phones, switches, routers, gateways, anything that requires hands/eyes

Qualifications:
  • Bachelor Degree in Engineering (Computer/Telecommunications), Computer Science/Information Technology, or equivalent or 1-year equivalent work experience in a telecommunications NOC/Service Desk position
  • Four or more years of relevant work experience
  • Willingness to work on shifting and graveyard schedules
  • Willingness to work on holidays and weekends
  • Fluent English communication skills; written and verbal
  • Basic Computer Skills and knowledge
  • Ability to work responsibly with or without direct supervision
  • ITIL certification is desiredCCNA Certification is a plus

How to apply:
Visit www.verizon.com/about/work

About Verizon
Verizon is a global leader delivering innovative communications and technology solutions that improve the way the customers live, work and play.