Customer Service Representative Job Openings at ePerformax Contact Centers & BPO

ePerformax Contact Centers & BPO, which supports English-speaking customers in the U.S., Canada and Australia, is hiring Customer Service Representatives to handle customer calls, emails, chats.

Other job duties:
  • Answer customer questions
  • Locate customer request in client Knowledge Base and provide answer, information, next steps, etc.
  • Conduct product/service inquiry research
  • Update, notate, add, etc. customer information in account database in client system
  • Initiate customer requests through client systems
  • Escalate/transfer calls as necessary

Qualifications:
  • At least 18 years old
  • College level
  • For High school graduates - minimum of one (1) year work experience in customer service (any industry) is required.
  • Native English speaker or near native
  • Knowledgeable in English communication both verbal and written
  • Strong English comprehension skills
  • Being customer oriented
  • Being familiar with devices and/or consumer products related to the client’s business
  • Basic troubleshooting skills for problem solving
  • Rational decision making
  • Communication skills and influencing
  • Knowledge of Windows and MS Office applications
  • Complaint handling skills
  • Ability to learn web-based applications e.g. 3rd Party applications, etc.
  • Ability to cope with stress and to remain calm in all customer service situations

How to apply:
Visit www.eperformax.com/careers.html

About ePerformax Contact Centers & BPO
Since 2002, ePerformax Contact Centers & BPO, a PCG Company, has been building strategic partnerships with Fortune 500 companies to support their English-speaking customers in the U.S., Canada and Australia using voice, email and chat. These interactions include customer service, inbound sales and cross-selling, product/service technical support, website navigation support and outbound data verification, along with non-voice back office processing activities to support its clients’ comprehensive outsourcing requirements.