Technical Writer Job Openings at Voyager Innovations

Voyager Innovations is hiring Technical Writers to create, develop, coordinate, execute, publish, and ongoing update of a range of technical documents across different products.

Other job duties:
  • Conducts in-depth interviews with product experts to understand each product's functionality and features
  • Designs and updates technical writing standards and practices and ensures that is religiously followed by the team
  • Actively involves herself/himself in product meetings, researches and tests to ensure that documentation is robust and accurate
  • Uploads documents to production environments, shared sites, and online
  • Maintains extensive product knowledge through ongoing discussions with all product teams, participation in demos, training videos, etc.
  • Mentors junior team members of the Knowledge Management team
  • Provides assistance to team members on other written materials as needed
  • Follows a routine in providing accurate and timely document peer-review
  • Follows-up for requestors review on a timely manner
  • Prioritizes documentation requests across all products
  • Ensures consistency and thoroughness in all written material to ensure execution excellence
  • Continuously updates new solution functionality into written documentation, ensuring accurate product content and current screenshots at all times
  • Observes and suggests improvements in the Documentation Requests and Fulfillment and cascades them to all document requestors
  • Maintains strong working relationships and continual interfacing with core product teams to gain transparent feedback on how Knowledge
  • Management team performs and identify process improvements
  • Continuously researches for new tools to help in Knowledge Management
  • Orients team members in using Knowledge Management tools such as Git, Jira and SmartDraw
  • Motivates Knowledge Management members in improving standards and deliverables

Qualifications:
  • Must have excellent communication skills – both oral and written.
  • Must work well under pressure with tight internal and external deadlines across different projects
  • Highly organized with attention to detail/consistency
  • Can understand technical explanations of developers and translate them into a document that can be understood by a wide array of readers (new devs, QAs/QEs and Product Management)

How to apply:
Visit www.voyagerinnovation.com/voyager-careers

About Voyager Innovations
Voyager Innovations has led change in emerging markets, introducing tools that have allowed millions more to participate in the new digital economy and society.