Other job duties:
- Conducts in-depth interviews with product experts to understand each product's functionality and features
- Designs and updates technical writing standards and practices and ensures that is religiously followed by the team
- Actively involves herself/himself in product meetings, researches and tests to ensure that documentation is robust and accurate
- Uploads documents to production environments, shared sites, and online
- Maintains extensive product knowledge through ongoing discussions with all product teams, participation in demos, training videos, etc.
- Mentors junior team members of the Knowledge Management team
- Provides assistance to team members on other written materials as needed
- Follows a routine in providing accurate and timely document peer-review
- Follows-up for requestors review on a timely manner
- Prioritizes documentation requests across all products
- Ensures consistency and thoroughness in all written material to ensure execution excellence
- Continuously updates new solution functionality into written documentation, ensuring accurate product content and current screenshots at all times
- Observes and suggests improvements in the Documentation Requests and Fulfillment and cascades them to all document requestors
- Maintains strong working relationships and continual interfacing with core product teams to gain transparent feedback on how Knowledge
- Management team performs and identify process improvements
- Continuously researches for new tools to help in Knowledge Management
- Orients team members in using Knowledge Management tools such as Git, Jira and SmartDraw
- Motivates Knowledge Management members in improving standards and deliverables
Qualifications:
- Must have excellent communication skills – both oral and written.
- Must work well under pressure with tight internal and external deadlines across different projects
- Highly organized with attention to detail/consistency
- Can understand technical explanations of developers and translate them into a document that can be understood by a wide array of readers (new devs, QAs/QEs and Product Management)
How to apply:
Visit www.voyagerinnovation.com/voyager-careers
About Voyager Innovations
Voyager Innovations has led change in emerging markets, introducing tools that have allowed millions more to participate in the new digital economy and society.
