Technical Support Representative Job Openings at RingCentral

RingCentral is hiring Technical Support Representatives to handle and resolve customer inquiries, questions, complaints, and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available.

Other job duties:
  • Provide technical support to RingCentral’s customers.
  • Troubleshoot and repair RingCentral’s solutions.
  • Understand network architecture required to support RingCentral’s VoIP services.
  • Recommend network hardware, software, and design elements.
  • Answer technical questions, solve technical problems and suggest appropriate workarounds.
  • Provide quick and accurate handling of support interactions – phone, chat, screen sharing & email.
  • Offer alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns.
  • Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.

Qualifications:
  • 2 years of collegiate education is required
  • At least 6 mons -1 year of working experience in Technical Support is required for this position
  • Excellent English communication skills
  • Basic Knowledge on VOIP, networking, routers and modems
  • Strong customer service orientation
  • Experience configuring, updating and supporting VOIP solutions in a multi-location environment is a plus
  • Ability to work efficiently in a highly demanding, team-oriented and fast paced environment
  • Networking, IT or telecommunications certification is a plus
  • Applicants must be amenable to working nightshifts

How to apply:
Visit www.ringcentral.com/company/careers/overview.html

About RingCentral
RingCentral is a client of Acquire Asia Pacific Philippines. The company provides cloud computing-based business phone systems. RingCentral delivers on-demand phone systems that are designed for the modern mobile and distributed business world, at a fraction of the cost of traditional systems.