Technical Support Representative Job Openings at Acquire BPO

Acquire BPO is hiring Technical Support Representative to call and provide support and troubleshooting, ticket routing and escalation and gather and analyze information about the user.

Other job duties:
  • Call and provide basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing, and escalation
  • Gather and analyze information about the user's issue and determine the best way to resolve the problem
  • Ensure follow through to resolution
  • Document and log all contact with users in Track-It!
  • Maintain professional demeanor at all times

Qualifications:
  • At least 18 months of experience at a corporate (>500 seats) help desk and/or as a support technician
  • Understanding of basic hardware (but not too deeply into hardware)
  • Awareness of the difference between types of servers (but not too deeply into server operating systems)
  • Knowledge of fundamental TCP/IP and networking concepts (but not into routers and firewalls)
  • Better grasp of Windows 7 and MS Office applications than a typical power user
  • Ability to troubleshoot Outlook issues and knows when to escalate if the problem is in Exchange
  • Ability to troubleshoot various "can't print" issues
  • Familiarity with Citrix in terms of basic access and resetting sessions
  • Ability to modify/add/change/delete AD accounts
  • Basic iOS and Android troubleshooting skills (connectivity, app installations, resets, etc.)
  • Understanding of Track-It! trouble ticket system
  • Experience and familiarity with systems monitoring, Excel pivot tables, and ODB

How to apply:
Visit acquirecareers.com

About Acquire BPO
Acquire BPO services a wide range of industries including telecommunications, banking and financial services, insurance, media, education, and retail. These services include customer service, sales, technical support, retention campaigns, network operations, back-office functions, software development and marketing services for private and publicly listed companies around the world.