Other job duties:
- To provide 1st line technical support; answering support queries via phone and email, or other communication solutions (Eg. Chat, self-service Portal)
- Provide high level professional IT services in an efficient manner
- Maintain a quality business relationship with all customers
- Make effective use of procedural, informational, and technical documentation
- Share knowledge with other team members as appropriate.
Qualifications:
- >2 years IT Service Desk experience
- Vocational qualification (MCP or equivalent)
- University level education
- Fluent English
- Excellent customer service skills
- Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels
- Experience of using tickets logging systems
- Strong knowledge of Microsoft based operating systems and peripherals - such as desktop and network printers/copiers.
- Experience with using and troubleshooting Microsoft Outlook within a network environment (permissions, calendar sharing, delegation)
- Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint – at least to version of Office 2010
- Good understanding of PC hardware set-up and configuration.
- Good personal organizational skills
- Good attention to detail
- Ability to empathize with customers
- Ability to effectively gauge urgency of incident/request
- Ability to build effective working relationships at all levels
- Excellent problem-solving skills
- Ability to apply creativity to resolving incidents/requests
- Willing to work on shifting schedule
How to apply:
Visit www.misgl.com/careers
About Transcosmos Inc.
Transcosmos Inc. is a Japan-based company principally engaged in the provision of one-stop outsourcing services. It mainly provides call center services, business process outsourcing services and digital marketing services, including inbound and outbound services, and others.
