IT Service Desk Agent Job Openings at Transcosmos Inc.

Transcosmos Inc. is hiring IT service desk agents to provide first line service desk support to external customers, assisting them with hardware and software problems via phone, or email or other communication solutions.

Other job duties:
  • To provide 1st line technical support; answering support queries via phone and email, or other communication solutions (Eg. Chat, self-service Portal)
  • Provide high level professional IT services in an efficient manner
  • Maintain a quality business relationship with all customers
  • Make effective use of procedural, informational, and technical documentation
  • Share knowledge with other team members as appropriate.

  • >2 years IT Service Desk experience
  • Vocational qualification (MCP or equivalent)
  • University level education
  • Fluent English
  • Excellent customer service skills
  • Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels
  • Experience of using tickets logging systems
  • Strong knowledge of Microsoft based operating systems and peripherals - such as desktop and network printers/copiers.
  • Experience with using and troubleshooting Microsoft Outlook within a network environment (permissions, calendar sharing, delegation)
  • Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint – at least to version of Office 2010
  • Good understanding of PC hardware set-up and configuration.
  • Good personal organizational skills
  • Good attention to detail
  • Ability to empathize with customers
  • Ability to effectively gauge urgency of incident/request
  • Ability to build effective working relationships at all levels
  • Excellent problem-solving skills
  • Ability to apply creativity to resolving incidents/requests
  • Willing to work on shifting schedule

How to apply:

About Transcosmos Inc.
Transcosmos Inc. is a Japan-based company principally engaged in the provision of one-stop outsourcing services. It mainly provides call center services, business process outsourcing services and digital marketing services, including inbound and outbound services, and others.