Reservation Officer Job Openings at Star Cruises

Star Cruises is hiring reservation officers to handle all incoming call inquiries, complaints and ad-hoc request from customers, this includes processing of booking, amendment and cancellation received via telephone and fax.

Other job duties:
  • Effectively manage customer interaction, identify needs and offer a solution.
  • Follow up on the feedback, escalation within internal department and customers.
  • Escalate unsolved issue to the Team Leader.
  • Feedback customer’s comments to Team Leader for service improvement.
  • Will function as support on disaster recovery for other centers.
  • Performs other duties and responsibilities that may be assigned from time to time.

  • Finished at least 2 years in college
  • Fresh graduates or candidates with no work experiences are welcome to apply
  • Excellent English communication skills (listening, verbal and written skills).
  • Excellent telephone etiquette.
  • Good customer service skills
  • Must have good working attitude and a good team player.
  • Flexible and diplomatic in handling customer complaint issues.
  • Must be willing to work on shifting schedule, night shift, and on Public Holidays.
  • Applicant should be Filipino citizens or hold relevant residence status.

  • Paid Holidays
  • Paid Vacation Leave
  • Paid Sick Leave
  • Paid Bereavement/Family Leave
  • Maternity & Paternity Leave
  • Single Parent Leave
  • Life Insurance
  • Medical/Health Insurance
  • Employee Discounts

How to apply:

About Star Cruises
Star Cruises is a wholly-owned subsidiary of Genting Hong Kong, a leading global leisure, entertainment and hospitality corporation. A pioneer in the Asia Pacific cruise industry, Star Cruises has been operating its fleet since 1993, taking on the bold initiative to grow the region as an international cruise destination with a fleet of six vessels.