Customer Service Representative Job Openings at The Results Companies

The Results Companies is hiring customer service representatives to manage customers' phone/web/mail queries promptly and efficiently and in accordance with company Policy and procedures.

Other job duties:
  • Use numerous computer workstation applications to supply live responses to customers’ needs
  • Document customer calls in the database system
  • Assists customers with functionality and basic troubleshooting of product or account issues
  • Assist in resolving serious complaints and escalated calls
  • Maintain at a minimum, target levels of performance
  • Maintain up to date level of product knowledge
  • Multi Task: Listen, input data, proves solutions, navigates through various screens while applying customer satisfaction techniques

Qualifications:
  • Must be proficient on computers. Ability to type 25 VMP or more
  • Excellent English language skills. Must use proper English, spelling, grammar, punctuation, and syntax
  • Articulate speech, clear and well modulated speaking voice
  • Superb listening, probing, negotiation and de-escalation skills needed
  • Must have excellent analytical and troubleshooting expertise
  • Must be able to accommodate a flexible schedule, as needed
  • Customer service or support service experience
  • Proficient on computers
  • Strong data entry skills
  • Excellent customer service skills
  • Excellent organizational skills
  • Ability to work in a team environment

How to apply:
Visit www.theresultscompanies.com/jobs

About The Results Companies
The Results Companies is a successful Customer Experience leader on the move. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Financial Services, Retail and Energy.