Client Services Manager Job Openings at Convergys

Convergys is hiring a client service manager to manage professional employees and/or supervisors or supervise large, complex technical or business support or production operations team(s).

Other job duties:
  • Coordinates all aspects of program set-up, including coordination of technology, forecasting, staffing, scripting, media, telecommunication, reporting, quality measurement, data processing, floor operations, training, verifications, and billing
  • Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients
  • Maintains client satisfaction and client communication
  • Drives team to execute on contract terms and conditions and works with the delivery managers to ensure on-time delivery of projects that support the client’s business
  • Provides guidance to subordinates within the latitude of established company policies
  • Acts as advisor to subordinate(s) to meet schedules and/or resolve technical problems
  • Develops and administers schedules and performance requirements

  • Bachelor's Degree in related field from a four-year college or university with a minimum of seven years of relevant experience (with two years of Progressive Management Experience) preferred
  • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
  • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
  • Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
  • Demonstrated ability to take initiative and ownership with focus on continuous improvement
  • Solid understanding of the organization's business operations and industry. Demonstrated business acumen
  • Demonstrated ability to mentor, coach and provide direction to a team of employees
  • Advanced Microsoft Office skills

How to apply:

About Convergys
Convergys is a leading provider of customer management solutions for companies across the country and around the world. For more than 30 years, it has worked closely with some of the most notable companies in the world, creating innovative ways to enhance the relationships it has with its customers.